Frequently asked questions

Purchases can be made starting at 10am each Wednesday.

1. Click the “Buy it now” button;
2. Select the gift certificate(s) and follow the instructions.

For each transaction, $5 will be charged for delivery

Delivery is provided by Canada Post using Expedited Parcel.

Yes. If you want to, you can buy a gift certificate from each vendor. You simply need to select as many as you wish.

No. Purchases are limited to TWO gift certificate per offer per household per week.

No. The delivery charges are applied automatically to each transaction if your profile contains a delivery address. To save delivery charges, make sure to group all your purchases together in one transaction.

You will receive a physical gift certificate or gift card, approved and issued by the participating merchants. The gift certificate will show the full value, never the price you paid.

You have 3 months after the date of your purchase to notify us that you have not yet received your purchases in the mail. At the end of this period, it is unfortunately no longer possible for us to track your delivery status with Canada Post. Should you fail to inform us of a purchase that has not been received within the period of 3 months after the date of purchase, all deliveries are marked as having been received and cannot be replaced, nor refunded.

All sales are final. No exchange or refund.

If a vendor goes out of business permanently, you may be eligible for reimbursement if the purchase was made within the past 12 months, and you have the certificate(s) in your possession. Please contact us for further details at info@astralradiodeals.com.

Province of Quebec: As of June 30, 2010, the Consumer Protection Act prohibits the use of expiry dates on prepaid gift certificates. This is why our gift certificates do not have expiry dates.
Rest of Canada: Only gift cards valid for a product or a particular service may expire. If the value is open, eg. a $50 gift card applicable on anything, it cannot expire..

It means that all gift certificates are on hold, and in process of payment by other customers. If some transactions do not go through, the gift certificates will be re-offered online. As long as you don’t see “Sold out” there is still hope!

This is what happens when there is a limited quantity of certificates, and an unlimited amount of customers online. Unfortunately, some popular gift certificates may sell out in just a few minutes.

The first window is updated every 15 seconds, and our system is designed to operate on a first-come, first-served basis. So it’s possible that other customers' orders reached us before yours.

You will be invited to create a profile while completing a transaction. Simply follow the instructions.

You must create a profile for each site as every site operates independently.

On your next transaction, when loging in, click I forgot my username and follow instructions.

On your next transaction, when loging in, click I forgot my password and follow instructions.

When clicking the “Buy it now” button, a pop up window showing the available gift certificates should appear. If you don’t see this window, try closing the blank pop up window, and click the “Buy it now” button again. If the content of the window still doesn’t appear, ensure that your browser is supported by, and that cookies are allowed. Also make sure that the “Block pop-up windows” command is turned off. If the problem persists, you should check your firewall’s parameters to allow the data.

There may be a lag on your internet connection. After you’ve clicked the “Buy now” button, it may take a few seconds before the next window appears. If nothing happens after a few minutes, try closing the window and start over.

You will receive an email confirming your purchase. You should keep this email until you receive your gift certificate(s). If you don’t receive a confirmation, please refer to the questions on this FAQ concerning spam filters and firewalls.

Make sure that the confirmation email is not in your “Junk” email folder and add us to your “Safe Senders” list; check that you correctly entered your email address, or make sure your internet service provider’s system hasn’t crashed. If you are still having problems, contact us at info@astralradiodeals.com.

Due to heavy traffic on the Web, communication between the Internet service provider and the transaction servers can be lost. As a protective measure against fraud, when our system detects an irregularity, an error message appears on our pages. If you do not receive an email confirming a charge on your credit card, this means the transaction was not completed. (See Spam filter, Firewall, Corrupt messages.)

If you received an email with the message “VOIDED,” it’s possible that we weren’t able to confirm your CVV code with your credit card issuer. In that case, we were obliged to cancel the transaction.

If you leave an unfinished session open for too long and then decide later to finalize the transaction, the time limit may have been exceeded or the server has interpreted the transaction as fraudulent and closes. This is done in order to protect you. If this happens, the transaction is cancelled, you will not be charged because the transaction has not gone through. It is always preferable to complete your transaction as quickly as possible.

In general, the site is compatible with the two latest versions of Internet Explorer, Firefox and Safari. We do not support Netscape or Google Chrome, but these browsers will work in most cases.

Yes. Make sure you turn off the pop-up blocker system and set your browser to accept cookies.

All information concerning payments is analyzed via an encrypted secure banking portal.

For more information please email us at info@astralradiodeals.com or click the “Contact” tab on our homepage.